Versa 4 won't work unless it's connected to the charging cable

[Anya1985]

Hi, My Versa 4 is not working without being kept on charge. I have visited the community page and have tried all the suggestions such as changing the dial , synching, restarting etc. After each attempt, whenever I take it out charge(charge shown as 100%),the watch is dead.Need help to fix this issue..

Thanks


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Anya1985. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 won't turn on unless it's connected to the charger. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.