Versa 4 zone minutes very low

[AngelaMay]

I've just recently changed from a luxe to a versa 4 and my zone minutes are super low all of a sudden.  Is this a problem with the versa 4?

Moderator Edit: Clarified Subject 

[Lanajd]

I have had the same problem. 

[AngelaMay]

Not sure if Fitbit monitors the community and can help with this problem?

[EstuardoFitbit]

Hi there @Lanajd @AngelaMay. It is nice to see you around guys. 

Thanks for letting me know about this inconvenience with the zone minutes. 

Given that your Fitbit device will track your zone minutes based on your HR, I recommend that you restart your device. Cleaning the back of your device with fresh water will also significantly enhance the way your device tracks your HR.

More information on zone minutes can be found here.: How do I earn Active Zone Minutes?

[AngelaMay]

Thanks! I'll give it a go - but will I lose my data if I reset my device?

[EstuardoFitbit]

@AngelaMay Let me assure you that a regular restart will not result in data loss.

[AngelaMay]

Perfect thank you. Now how do I do a restart????

[EstuardoFitbit]

@AngelaMay Since you have a Versa 4, is as easy as pressing and holding the left button for about 10 seconds. 

[AngelaMay]

Great, thanks - I'll give it a go 🙂