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Versa for not tracking heart rate accurately during exercise

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‎08-17-2024 07:53

‎08-17-2024 07:53

Has anyone solved this problem? My versa four just does not pick up my heart rate during exercise very well. Difficult time picking up during stairclimbing,rowing and other circuit workouts. As a result my zone minutes and readiness scores are not accurate. Does anyone know how to correct this? 

Best Answer
3 REPLIES 3

‎08-19-2024 03:34

‎08-19-2024 03:34

Welcome to the Fitbit community, @WalkerAM!

Sad to hear that you're having an issue with heart rate tracking on your Versa 4.
As a first approach to hopefully get things fixed, I'd suggesting to restart your device. Before doing so, please make sure you've synced it with your Fitbit app to not lose any data tracked so far. Then keep it's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.

Also, please make sure to wear your Versa 4 during workouts as described here:

Fitbit Product Care 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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0 Votes

‎09-08-2024 07:22

‎09-08-2024 07:22

+1. Same situation here.

tried all the steps to correct. Does not fix it.

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‎09-09-2024 07:09

‎09-09-2024 07:09

I'm in the same situation and so frustrated about it. I've tried the different things suggested here but they don't fix it. And it makes the device almost useless for my goals. This was my first and probably my last FitBit

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