Versa is registering hundreds of flights a day

[sourbonk]

Last week, I started getting badges for achieving one hundred flights in a day, the next day two hundred. I only do like five flights a day, so I don't know where this number is coming from. I have tried restarting my fitbit, but it is still doing that. I normally wear it on my non-dominant hand, but about a month ago, I had to start wearing it on my dominant hand. I did change the setting in the app for that hand. But even then, I had already been wearing it on my dominant hand for several weeks. So then I though maybe its because I have started a study, where I take lots of notes, and somehow it thought those were flights. I moved it back to my non-dominant hand two days ago, change the app back to match that. But I am still logging one - two hundred flights a day. 

Looking through the history on the app, this started on Tuesday of last week. I did have an xray on my leg that day, but the tech told me it was find to leave it on. Was that my mistake? How do I fix it so it goes back to only slightly over guessing how many flights I did instead of what its doing now? I don't believe the steps are messed up, as I am still doing the same amount of activity and hitting my daily average; its just the flights that are so high. 

And I said xray, but my mobility is not limited or has it changed. It was to look at my hip joint. 

[Guy_]

Hi @sourbonk - if you are getting ridiculous floor counts it is most likely a watch fault, unlikely from an Xray. If the watch is under warranty get it replaced.

However if not, there is the option to just ignore the floors as they have no bearing on any other measurements and are just informative.

You can always chat via the Fitbit App, Help & support section, Contact Customer support. They may ask you to do a factory reset though it may not help unless it is a software issue.

Any troubleshooting may make matters worse if the wat HBO's working fine otherwise.