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Versa 4 won't respond at all

9 hours ago - last edited 7 hours ago by Fitbit Moderator

9 hours ago - last edited 7 hours ago by Fitbit Moderator

My versa 4 isn't working at all even after going through all the troubleshooting advised, it is completely dead and vibrates sometimes after staying on charge without coming on still. I then tried to do a sort of reboot of it via the app but it completely disconnected from the app and now I  can't do anything with the device nor through the app as the device is completely dead

Moderator Edit: Clarified subject

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7 hours ago - last edited 7 hours ago

7 hours ago - last edited 7 hours ago

Hi there, @BNWA. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, we are here to help you.

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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