Verse 4 repeatedly requires syncing

[Tigertrev02]

My versa 4 repeatedly requires syncing. When I press the button to show the clock face I have to go through the rebooting process. It is stuck showing the time of 1702?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Tigertrev02. A warm welcome to the forums. 

Thank you for sharing the information with me regarding this difficulty with your Versa 4. 

Please, try to perform the following steps:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Sense 2.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

• Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.

[Tigertrev02]

Many thanks. Fitbit now working again. 👍

[ManuFitbit]

Glad to now it @Tigertrev02. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a good day.