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Voice replies are not working on my Versa 4

yesterday - last edited 12 hours ago by Fitbit Moderator

yesterday - last edited 12 hours ago by Fitbit Moderator

I got my watch in December and I loved it now not so much. The voice reply has stopped working for text messaging. I've tried everything the internet has said to try and everything this website has said to try and it's not working. The main reason I got this watch was to voice reply to text messages while at work. I'm not sure if I got it wet and that's why it isn't working or what but I'm not happy with it.

Moderator Edit: Clarified subject

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12 hours ago

12 hours ago

Hi there, @Sheila011600. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the voice replies on your Versa 4 have stopped working. I understand how you must be feeling since you love your Versa 4, we are here to help you.

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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