Hi there, @BhartiB. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this.
Don't worry about the video, I've seen this before and it seems like you tried performing a factory reset but it didn't take place. That would explain why your Versa 4 is still stuck on the Fitbit logo. With that being said, I'd recommend trying the steps below in the order listed:
- Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Set up your Versa 4 again.
- If there is no connection, restart your Versa 4.
If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
In case your Versa 4 is not having a good connection with the charger, note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 4 on the wall socket, try using another CE certified USB adapter for low energy devices.
If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?
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