When receiving a wrist call on Versa 4 says connection error

[DebbieM1960]

When receiving a wrist call on versa 4 says connection error. Hiw to fix?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @DebbieM1960. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the Versa 4.

Please, make sure that your Versa 4 is listed on your Bluetooth options as Versa 4 calls. You should have both options: Versa 4 and Versa 4 calls. 

Also, go to the Fitbit app, tap on the upper left corner on the device and phone icon, and look for the Versa 4 option: select on wrist calls and set it up.

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 4 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?