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Wrist band won't stay attached

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‎07-22-2024 16:43

‎07-22-2024 16:43

I purchased a refurbished Versa 4 "pebble" a few months ago. It's been working great, but last week, the wrist band began disconnecting from the device. I ordered more wrist bands (Amazon) and within hours, the same thing is happening. Has anyone else had this problem? I'm not sure if the problem is the bands - or the fitbit device itself.

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‎07-24-2024 03:37

‎07-24-2024 03:37

Welcome to the Fitbit community, @kaycorc!

Sad to hear that you're having an issue with your Versa 4.
As what you've mentioned shouldn't happen when using genuine Fitbit bands, I'd suggest getting in contact with the support team for further assistance:
Fitbit Support Contact.png

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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