Can't log in to Dashboard

[Spstx]

I'm not able to log in .When I ask for a reset password it says one has been sent to my email, but I never get one.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, try this:
1. Before starting these suggestions do not remove or unpair your Versa from the Fitbit app.

2. Deinstall the Fitbit app.

2. Restart your phone

3. Reinstall Fitbit and, of course, enable BT

4. Login to your account with your usual usename and password. If this works:

5. Sync your Versa with the Fitbit app.

Hope this helps!!

[JuanJoFitbit]

@Spstx Welcome to our Fitbit Community! I'm happy to help you with the logging issues that you are experiencing.

I'd just like to know if the issue persists or if it got resolved after trying the troubleshooting steps that shared my friend @SunsetRunner.

If you found his post helpful, please accept it as a solution so other users that experience the same issue, can find it easier.

Looking forward to your response! 😀 

[kimbo1962]

Tried this but no good

[JuanJoFitbit]

@kimbo1962, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the logging issues that you are experiencing, I appreciate the time spent trying the recommended troubleshooting steps before contacting our forums.

I would like to know if you receive any error message when trying to log in.

Looking forward to your response.