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Syncing with Huawei p20 pro

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‎08-27-2019 13:29 - last edited on ‎08-28-2019 14:42 by

‎08-27-2019 13:29 - last edited on ‎08-28-2019 14:42 by

Hi Fitbit team,

I got my sisters fitbit versa, as she upgraded to a new watch. 

I really love the watch and the rose gold touch.

BUT the frustration is just too much, I have tried to force stop and setup the watch all over 3 times now, I have to manually sync the whole time.

And the all day sync is activated.

Please help. 

Ps I have a huawei p20 pro. 

 

 

Moderator edit: subject for clarity

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‎08-28-2019 14:42

‎08-28-2019 14:42

Welcome to the Fitbit Community, @DebsvDyk. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing the Fitbit Versa watch with a Huawei p20 pro phone. Thank you for your efforts to resolve this, I totally understand how you are feeling as you love the device and would like to use it without any issues. Usually a missing requirement is the cause and I recommend confirming the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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