Versa 2 not tracking accurately my runs

[chrispellicer]

When my Charge 2 stopped tracking accurately after two years, I was excited to upgrade to a versa 2. All my friends told me to get a garmen. My brand new versa 2 has been on two runs, has not logged either one accurately, and isn't even close on the second one. I run a 3.5 mile course around my neighborhood. I run at about a 9'30" pace. The first run with Versa 2, the distance was right but the last half mile was recorded at 11 minutes which threw my whole pace to 9'49". This morning's run on the same course was recorded as 2.93 miles at an 11'57" pace. This is nowhere near acceptable for a brand new device. I am going to tweak the settings once and try one more run. I have a huge event coming up and don't have time for a garbage tracker. It's nice that this is a smart watch but it is supposed to be a fitness tracker. I'm planning to return it because it is a terrible device and I don't want to spend two months finagling with it to figure out how to get it to work. That was what happened with my Charge 2 at first. To add insult to injury I used RunKeeper on my phone for a few runs and it logs everything perfectly. Distance and pace are dead on with RunKeeper so it isn't my phone and it isn't a GPS issue. Fitbit simply makes bad tech! I hope the next run records well... but I bet it won't. Get ready to get your silly watch back Fitbit. It's a waste of money.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@chrispellicer Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. Sorry to hear that you're experiencing this with your watch. 

I would like you to make sure that your Versa 2 is connected to your phone when you're tracking your run. This will ensure that your GPS isn't loosing signal and therefore fully recording your run. Learn more about it by checking this article: How do I use GPS on my Fitbit device? 

Since you mentioned that you were going to try one more run, let me know the results that you got. 

Keep me posted. I'll be around if you have any additional questions. 

[chrispellicer]

Thank you for taking the time to reply. I was a bit frustrated when I wrote my initial post. 

I am still trying with the Versa 2 to see if I can make it work. 

I deleted the old Charge 2 from the app, uninstalled and reinstalled the Fitbit app, allowed location permissions and also have just updated the firmware today.

I will pop back in sometime tomorrow and let you know if this improves my tracking.

I know the phone is tracking me fine on GPS because RunKeeper has been accurate. I want this tracker to work, but it is hard to not get annoyed when it is new and supposedly an upgrade. I will take all measures to ensure this is not a problem of operator error.

[SilviaFitbit]

@chrispellicer Thanks for getting back. I appreciate that you mentioned you have updated the firmware version on your Versa 2. 

Don't hesitate to get back with the results you got. 

[chrispellicer]

Here are my last two runs documented by both RunKeeper and Fitbit. I am starting the exercise app on my Versa 2, selecting Run, waiting for fitbit to state it is connected to my device and then starting both apps ( RunKeeper and Fitbit) and running. RunKeeper's numbers as pictured here are accurate. Fitbit is dropping mileage and adding minutes to my pace. I assure you I am not strolling along for 13 minute miles. 

If there is anything you can suggest from here, I would appreciate the help.

Thanks.

[SilviaFitbit]

@chrispellicer Thanks for getting back. I appreciate the screenshot shared and the extra details mentioned. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[chrispellicer]

Tech support has not been satisfactory. I would like to return this watch and I am hoping you can help me because as far as I can tell, buying directly from Fitbit is a mistake in that you have no easy way to return anything. I know this is not your fault personally, but it is still frustrating. 

Please help me return this watch because I have tried to contact customer support to return it and no one will get back to me. I stared at a chat window for an hour with zero response.

I have a big event March 8th and would like to have this tracker returned well before then so that I can purchase a tracker I am happy with by the time the event occurs.

Thank you in advance for your help. 

[SilviaFitbit]

@chrispellicer Thanks for getting back. I appreciate the time you took to share your experience with your watch. 

Sorry to hear that you would like to return your watch. In this case, I've shared your post with our Support team and they've mentioned they have been able to help you returning it. 

Catch you later!