Versa 2 will not connect to wifi

[SunsetRunner]

I have a Versa 2.  It is running firmware 70.71.14. 

I am able to connect it via Bluetooth to my iPhone x running iOS 13.3.

Most of the time syncing via Bluetooth is all I need (that's how I upload my daily stats from my tracker).  However, I would like to upload music via the Fitbit desktop app, and to do that you need wifi.  (With respect to the desktop app, I am running an up-to-date Windows 10 PC.)

I have previously been able to connect my Versa 2 using wifi, but now it's no longer working.  Specifically:

1.)  I plug my tracker into the charging cable, as instructed.

2.)  The app does see my wifi network (it displays the correct name).

3.)  It asks me for the password, which I correctly enter.

4.)  The app says "connecting to wifi" and continues to spin for several minutes.

5.)  Eventually I get a message that says "the connection failed".

I should note that I have tried the above steps and gotten the same results with the wifi setup feature in both the Fitbit desktop app and the Fitbit iOS app.  

Before anyone asks the obvious, yes, my wifi is working.  Also:

1.)  I tried a hard restart on the tracker.  Didn't help.

2.)  I deleted the tracker from my phone's app and then set it up as factory new, including updating the firmware.  Didn't help.

I just realized my Aria 2 is no longer connected to wifi either.

I should note that I do have a dual-band router.  Perhaps that is causing the problem (though, as noted above, I have successfully connected to it in the past).  Unlike some dual band routers, both the bands on mine have the same name and switch automatically, so there is no way for me to point the tracker to the 2.4 band rather than 5GHz.  Any suggestions would be appreciated.

(Yes, I know there are other threads on this topic already, but all of those are incorrectly marked "answered".  In most of those cases a moderator provided generic instructions for connecting to wifi and then prematurely marked the thread answered, despite the fact that most replies say the instructions do not work.)

[SilviaFitbit]

@SunsetRunner It's nice to see you on the Community. Sorry for the delayed reply. 

I appreciate the time you took to share what you're experiencing with your Versa 2. Thanks for the troubleshooting tried. I appreciate the research done prior to posting. 

Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. For best results, connect your watch to your home or work Wi-Fi network. Make sure you know the network password before connecting.

Could you confirm that your Versa 2 is now connecting to the 5GHz Wi-Fi network? 

Keep me posted. 

[Lkubela]

Same problem. NOTHING works. I just was issued a new Versa 2 from Fitbit and this one won't connect either. 😞  I am starting to believe that it does have something to do with the dual roter. Fitbit really needs to fix the wifi problems. Way too many are not able to connect to wifi. I want my $ back cuz this just ain't working. I'm done trying!

[SunsetRunner]

@SilviaFitbit , thank you for taking the time to reply and address my issue.

I am trying to connect on my home network, not a hotel or other public network.

As I explained in my initial post, my router is dual band and configured so that each frequency -- 2.4GHz and 5GHz -- have the same name and password, with the assumption a device will be able to automatically switch back-and-forth.  I believed that this could be causing the problem, so I changed the settings on my router to give each band its own name.  That allowed me to direct devices to a specific band.  I pointed my Aria at the 2.4GHz band and I'm happy to say that it is now connected and syncing again.  So the problem for the Aria is solved.

However, I'm still having problems syncing my Versa 2.  I will be as specific as possible because this problem is subtle and complex, and frankly I don't totally understand it:

Using the Fitbit app on my iPhone, I go through the setup process with the tracker while it's in the cradle.  I point the app to the 2.4GHz frequency and it says my Versa has successfully connected to my home network.  So you would think all is good, but it's not.

As I explained in my initial post, 99% of the time I sync my tracker to my iPhone using Bluetooth.  That updates all of my daily stats.  I have no problems with that.  The only time I try to sync my tracker over wifi is when I want to load music from my laptop onto the tracker.  This is where the problem arises.

I open up the Fitbit app for Windows on my laptop.  Within the Fitbit Windows app I select my Versa and then Media, so that I can go to the section that lets me manage music on my tracker.  At this point the Fitbit Windows app looks for available networks.  The problem is, it doesn't see any networks.

To be clear, my laptop itself sees my network and about a dozen other networks belonging to my neighbors.   I am certain of this because the laptop is connected to wifi.  Moreover, I look at the "available networks" in Windows' wifi settings and see tons of wifi networks.  So I can tell you with 100% certitude that my laptop's wifi is turned on and working properly, and many networks are available.  However, the Fitbit app for Windows is telling me there are zero wifi networks within range.  In other words, Windows and the Fitbit Windows app disagree about the availability of wifi networks.

Thus, I can't transfer music.

[SunsetRunner]

@Lkubela ,

I had Fios's newest and fanciest router.  When I spoke with Verizon they told me that might be causing the problem.  According to the tech I spoke with, the newest routers are an advance protocol (Wifi 6 / ax) and not all devices are compatible with them.  They suggested I downgrade to an older, less fancy router.  I tried that, but it didn't help.  And as I explained in my above post, I also tried giving each of the router's frequencies its own name, but that didn't help either.   Although neither of these solutions worked for me, it's possible one could help you.

[SunsetRunner]

UPDATE:  Last night I attempted yet again to transfer personal music from my laptop to my Versa 2 using wifi.  The first five or six times I tried I failed, but eventually I was able to get the Fitbit desktop app on my laptop to find my Versa and sync the music files.

Although I was able to eventually get it to work, I wouldn't say this problem is solved.  As it stands, syncing fails more often than not.  I would wager that the next time I go to sync I may eventually be successful, but like this time I will have to endure multiple failed attempts (and much frustration) before I get there.

In other words, "If You Try Enough Times It Will Eventually Work" may be a solution in the broadest sense of the word, but it's not a solution Fitbit or its customers should be satisfied with. 

[Mtcoley]

I will be promptly taking this faulty gadget back and see about a competitor! $200+ and all I can find is bot-like response regurgitating the same instructions that DO NOT WORK and snide comments from supposed 'victorious' users. No phone number... no chat... no options... Bye fitbit!