Versa Died- tried to reset, charge, still nothing

[SunsetRunner]

HI everyone!  My Fitbit versa died last night.  While I was sitting on the couch I noticed a blank dim lit screen.  It was at medium charge at the time.  I was able to turn the device off but now it won't turn back on.  I tried charging it overnight and still nothing.  I have only had the watch 6 months before this happened.  I am thinking I need to just contact customer support but wanted some other ideas. . .  ..

[CaroLuisR7]

That happened to my fitbit versa yesterday. It was acting up at first. The screen was pushing buttons on its own, glitching, locking. It acted normal for a few hours then it suddenly turned off. I charged it overnight and it won't turn back on.

[RubyS30117]

Same thing here!  I looked down last night and it was dark.  I can put it on the charger and after a few minutes it says 100%.  I left it charging overnight and it worked 3 hour this morning before shutting itself down.

[Megganrosie]

This same thing happened to me!

[sarasmosteller]

Mine too!! It was working totally fine and had 73% battery life. It suddenly died and will not turn on. I’m wondering if it had something to do with the Fitbit update. Any ideas????

[SunsetRunner]

So strange....I didn’t know there was any update yesterday. I charged it all night and it was still dead this morning. Super frustrating!

[sarasmosteller]

I called the customer service number.  They offered to send a replacement device free of charge, even though my warranty is 36 days past the expiration.  I am super thankful, and really hoping that this new device lasts longer than 13 months!

[aelgin7779]

Mine just died too! I can't see anything on the screen and when I try to restart it it doesn't do anything

[WhitP_785]

I am having the same problem! Anything you can do to fix it?

[Megganrosie]

Seriously! I’ve had mine the same amount of time as you, and they only offered me a 25% off coupon towards a new one. Why would I want to BUY a new one when I’ve already had so many problems with this one? I either want a new one free of charge or I’m getting a different brand watch...

[sarasmosteller]

They offered me 25% at first as well.  I questioned the customer service rep saying same thing you did and that I wasn’t confident in making a new purchase if the device was only going to last 13 months. He put me on hold and talked to a supervisor who was able to offer a one time replacement as a courtesy. However after reading this strand and hearing about so many issues maybe it’s not.  That would be a bummer because I absolutely love my watch!

[Emily_A]

I just called as mine did the same thing flipping screens and then acting like it did not charge and today nothing. The customer support said they could see it did sync today so must be a screen issue so they are sending a replacement or I could have used 50% off a newer version. I got my Versa at Christmas 7 months ago. Good luck!

[Clairern]

I am having the same issue.  It started changing the screen notification on it's own then died.  Trying to troubleshoot and nothing is happening.  When I charge it, only the green light on the back come on..

[RubyS30117]

Thank you for the information. They will be sending mine out next week. I
hope it was just a glitch with one batch. I love my Versa.

[Rinari13]

The same thing happened to me. Customer service was no help at all.

[SunsetRunner]

I ended up calling customer service. I told them I tried everything to start it up... so they are sending me a replacement

Sent from my iPhone. Please excuse all typos.

Moderator edit: personal info removed

[Rinari13]

They only offered me 50% off a new one.  Very frustrating. It appears as if it is a major nationwide problem. They should fix it or replace them. 

[SunsetRunner]

I talked to customer service today and they are sending me a new one thankfully. I bought mine 7 months ago too on Black Friday last year.



Sent from my iPhone. Please excuse all typos.

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner @Rinari13 @RubyS30117 @Clairern @Emily_A @sarasmosteller @Megganrosie @aelgin7779! It's nice to see you around @WhitP_785 @CaroLuisR7! I am sorry for the delayed response. 

@SunsetRunner @Emily_A I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa. I understand that this can be very frustrating. Thank you for your troubleshooting efforts and for taking the time to get in touch with our Support Team. I'm glad to hear that you had a great experience with them and now you'll receive a replacement!

@CaroLuisR7 @RubyS30117 @sarasmosteller @WhitP_785 thank you for joining the conversation and sharing the details of the issue with your watch. I appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this and that they were able to help you. I appreciate your time and efforts and hope you continue enjoying Fitbit experience without any issues!

@Megganrosie @Rinari13  I appreciate your participation in the Forums and sharing your experience with your devices and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I'd suggest to keep communication open with our team since they have already all the details of the case and special tools to continue assisting you. 

@Clairern @aelgin7779 thanks so much for taking the time to troubleshoot the issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

If you have any questions, feel free to let me know.

[aelgin7779]

@LiliyaFitbit I am in contact with them but unfortunately response time from Fitbit is very slow. I’m 2.5 days without my versa and no solution has been offered as of yet. I know it’s probably around 13 months old so the warranty has probably expired. I don’t have the money to buy a new device every year and I absolutely LOVED my versa ... I had to do a payment plan for my current one. Sad that I paid for a product almost half of its 13 month lifespan. I literally feel naked without my versa  but if they won’t replace it I guess I’ll do without 😞