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Active minutes and exercises issues

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‎06-20-2018 04:03 - last edited on ‎06-21-2018 06:48 by Moderator Alum

‎06-20-2018 04:03 - last edited on ‎06-21-2018 06:48 by Moderator Alum

Versa has stopped logging active minutes, walks, days of exercise or Fitbit Coach workouts. Have restarted Fitbit and phone multiple times. Not working for 2 days now. Help!

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎06-21-2018 06:51

‎06-21-2018 06:51

It's great to see you here @sdpjbp.

 

Can you please tell me when did you setup your Versa or provide me with some screenshots of your Dashboard and the days the watch didn't record your information?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-21-2018 08:23

In response to AlejandraFitbit

‎06-21-2018 08:23

I set up my Versa in late April and have not had any issues until now. The only day I have to show where it wasn’t on there is yesterday as I completely reloaded my Fitbit app in an attempt to fix this issue. 

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C2122C07-E737-4D3C-9CF7-4965163FB9D9.png

 

0227F625-7E6D-41FB-8217-03DD82787484.png

 

 

It showed the walk I did but none of the workouts from Fitbit coach that were done thru the app. I have been using fitbit coach for awhile and the workouts I do always sync to the Fitbit dashboard. I have restarted and removed and added apps a couple of times and it still hasn’t fixed. Thank you. 

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