I agree that their support is not the best, especially when it comes to listening to their customers on basic flaws on their devices (e.g. devices waking people up at night because they light up from movement, my #1 biggest complaint, and an issue for thousands of people here in the community).
The support staff doesn't change just because a new device comes out. So whatever issue you have with the service, it will likely persist.
That said, they were at least very nice about replacing my Blaze when the heart rate sensor "bubble" cracked under normal use after less than a year. They stand by the hardware, at least, and other than that issue my Blaze has held up fine (in fact, it was still working even with that issue, but I was concerned about damage to the sensor while cleaning/water getting in the cracks).
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