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Heart Rate measures way too high during exercise

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‎06-20-2018 08:45

‎06-20-2018 08:45

I purchased by Versa about a week ago.  During rest or casual walking, the heart rate monitor seems to measure accurately.  But during my workouts (usually eliptical) when my heart rate is usually between 110 and 120 according to the machine, my Fitbit is measuring 150-160.  I have turned the monitor off and on and have re-booted a few times, but nothing works.  Suggestions?  I'm thinking of returning this unit.

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‎06-21-2018 06:42

‎06-21-2018 06:42

A warm welcome to the Community @jal6621.

 

Thanks for troubleshooting this by yourself. If you are having issues with your heart rate accuracy, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-21-2018 07:21

In response to AlejandraFitbit

‎06-21-2018 07:21

Thanks. I have tried moving the tracker on my wrist, but still the numbers are way too high. I spoke to FitBit last night, and they said that this is a “known issue” that will be subject of a future update.
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