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Heart rate and sleep tracking not working-Versa

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Hello! Just purchased the Versa and while I was pretty excited I’m noticing some features not working. I charged it last night, put sleep on sensitive, and went to sleep. When I woke up my sleep was not tracked at all. No record of it in the section, and while I green light comes on and off my heart rate is not reading at all as well. I tried following instructions to turn it on through the app and website with no avail. I reset the watch and made sure the watch was synced, but still nothing!

 

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Found out the problem after talking with a tech. If you have tattoos over the area your verse is trying to take a reading for your heart it will not work. No matter the software changes, it's a hardware issue. Talk about a huge design flaw.

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Same thing is happening with mine, also not recording heart rate during workouts so frustrating 

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I am having the same issue ! #Bummer 

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The same was happening to me, everything had worked fine for a few days previous. I swiped left on the versa screen until I found the settings icon, clicked on it, scrolled down to heart rate and saw that it was turned off. I turned it back on and all seems to be resolved. 

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I do not have the versa but when I bought the charge a month & a half ago I had it set to sensitive & it also was not recording sleep. I put it to normal & all is good. May be worth a try. 

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Found out the problem after talking with a tech. If you have tattoos over the area your verse is trying to take a reading for your heart it will not work. No matter the software changes, it's a hardware issue. Talk about a huge design flaw.

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Sent from my iPhone
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I’m glad you figured out the problem but that is horribly disappointing!!! my charge 2 is still having problems w dropping my heartbeat and the other night showed no sleep whatsoever even tho I know I was asleep!

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I don't have tattoos and the same thing is happening to me.  Heart rate is on the watch but the app says that it is not on.

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I am having the same problem, I think. The watch is reading my heart rate however it is not showing a reading in the app. How do I fix this??? I have cleaned the watch, reinstalled the app, the heart rate is on, turned on and off bluetooth. 

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My heart rate was on but not working but I turned it off then back on and it’s working again. I never would have thought to check that

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