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Information not showing in online Dashboard after syncing with Windows 10.

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‎08-14-2018 16:45 - last edited on ‎08-15-2018 10:15 by Moderator Alum

‎08-14-2018 16:45 - last edited on ‎08-15-2018 10:15 by Moderator Alum

I am using the windows 10 app on my laptop to sync my Versa. Everything shows on the app But showing nothing in my web browsers have checked on Firefox, Chrome and Microsoft Edge. everything is zeros. 

 

Moderator Edit: Clarified Subject.

Craig Raper

Please remember to mark posts as solved if you got the answers you needed. If you didn't find them here please tell us what did work. Also please if you find posts and remarks helpful vote for them.
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‎08-15-2018 10:19

‎08-15-2018 10:19

Hello @Craig, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, have you logged out from your account in the online Dashboard and logged back in? If so, I would like to ask you for a screenshot of what you're able to see in the Fitbit app and in your online Dashboard so I can check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-15-2018 10:28

In response to MarcoGFitbit

‎08-15-2018 10:28

@MarcoGFitbit   I was wrong it wasn't even working on the windows 10 app at all.  I have installed and uninstalled the app many times. Removed the Versa and  added it back many times. I have to use the app on my phone and log in and out of accounts to get each to sync. This is a real pain but I am having to deal with it until we can figure out the problem. It worked great with my blaze that I had before.

Thanks

Craig Raper

Please remember to mark posts as solved if you got the answers you needed. If you didn't find them here please tell us what did work. Also please if you find posts and remarks helpful vote for them.
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