Starling Bank - Fitbit Pay

[Ellyallen]

Used Santander card since day 1 with no issues, switched to Starling Bank and have had the card declined a couple of times. Starling say No Record of the transaction decline. Anyone else experience this and was it solved? 

[Marrrmaduke]

@Ellyallen did you delete the Santander card? Also, do you get any error messages on the Versa or terminal? Try force quitting the Fitbit app, rebooting versa (press and hold the left and right buttons until Fitbit logo appears) and paying again (without opening Fitbit app).

[Ellyallen]

Hi, yes I deleted the Santander Card. 

On the terminal is says "use another card" I've had this same message from 2 different places, a department store and  my work canteen (it has worked on this terminal before) 

[Marrrmaduke]

@Ellyallen I know some people have reported issues with Fitbit pay after the recent firmware update. Try the trick with closing the app and rebooting Versa.

[Ellyallen]

Do I need to wait for the next payment refusal or should I reset now? 

[Marrrmaduke]

@Ellyallen next time you make a payment, just before, close the app and reboot the tracker. If this does not help, you can try to re-add the card.

[Ellyallen]

OK Thank You 

[Ellyallen]

I followed the procedure suggested, it worked on the canteen reader, then later in the day tried to use at a fast food outlet - card not supported 😔

I've now added Santander card back to Wallet and next time Starling is refused I'll try Santander card. That should establish if its a Fitbit issue or a card issue. 

[Marrrmaduke]

@Ellyallen It seems to be a bug introduced after the recent fitbit firmware update. I am afraid you will need to close the app and reboot your Versa before each payment attempt... Basically, if you have opened the app, you will need to perform the procedure again. I know it is a hassle, but let's hope it will get resolved soon.

[Ellyallen · Accepted solution]

I hope they get it sorted soon too!

It's so intermittent I can't rely on it so resorting to carrying my card which defeats the object 

Thanks anyway for the replies and advise 

[Marrrmaduke]

@Ellyallen No problem. I wish I could be more helpful.