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Versa firmware 3.0.14 fails to update

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‎08-28-2018 22:35

‎08-28-2018 22:35

Is your Versa currently using firmware 3.0.14? Is it failing to update?

 

Let the Fitbit support know in this thread that you are having the same problem and that no it is not the phone you are using, no it is not the wifi you are using, the only common factor is the Versa firmware 3.0.14 and the latest Fitbit app.

 

My devices: LG Q6 (phone) and LG v20 (phone) and Samsung Galaxy TabA (tablet)

Network: Home wifi, work wifi, phone hotspot

App: Android Version 2.77

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4 REPLIES 4

‎08-29-2018 00:57

‎08-29-2018 00:57

I've been updating my versa since 2:00pm and its not working.  

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‎08-29-2018 01:29

In response to Kcathey

‎08-29-2018 01:29

@Kcathey wrote:

I've been updating my versa since 2:00pm and its not working.  

The point is to list the devices you have used and where you used them to demonstrate that it is an issue with the firmware.

Best Answer

‎08-30-2018 13:27

‎08-30-2018 13:27

My devices: iPhone 7 and X

Network: Home wifi, neighbour's wifi, phone hotspot

iOS 11.4.1 on both phones

 

After trying all the suggested solutions on this forum, I returned the watch to the shop, got a new one (same model) and this one is working without problems.

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0 Votes

‎06-03-2019 07:35

‎06-03-2019 07:35

My Versa is and has been failing to update the firmware.  I've tried on wi-fi and blue tooth on different connections.  I'm using the Android app with everything plugged in and charging.  The app is running on a Galaxy s7.  I've tried a number of times over an extended period and the only result I'm getting is frustration.

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