Versa isn't being accurate

[biancanicole]

My Versa was working wonders, I got it in May and have had no problems till now. My step count has been at -1 for past 3 days but when I go to see how far I've walked it will show I've done a couple of miles and even say I have done 5 floors. Also my active hours always shows 0 out of 9 when during the hour it will tell me I have completed my hour. Has any one encountered this or knows how to fix it?

Thanks

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @biancanicole.

It's weird that your Versa isn't being accurate, have you tried to restart it? If you haven't, I recommend restarting the watch by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[biancanicole]

It worked thank you very much!

[adpow93]

I have tried this and it did not work.  Mine read that I had walked 14000 steps when I had it charging.  This has been going on for the last 2 months.