Hey @kreezy, welcome aboard! Thanks for trying to factory reset and restart your Versa. I'd like to ask you something regarding the steps, is it not counting your steps at all or is it not counting them accurately? In the meantime, I'd like you to take a look at the following help article that explains how Fitbit trackers count steps.
Now in regards of the not holding battery issue, I'd like you to take a look at the tips in this post to make the battery of your Versa lats longer.
Let me know the outcome!
It's not counting steps at all, and as far as the battery is concerned, it worked fine and then now it glitches.. it used to hold a charge for 2 days at a time but now it doesn't even last a day before I have to charge it and I have done nothing different.