Versa only syncing twice a day, why?

[ENFRANCE2015]

My Versa only syncs at 12pm Noon and then, very late at night.  Why?  I have checked my settings, but I find this very frustrating as I do not see all my steps/activity until I almost go to bed at night.

What can I do to fix this syncing problem?  Please help!

[SunsetRunner]

Hi, in order to be of more help to you, can you be a bit more specific about your problem? How are you sync settings in the mobile app, does your mobile app start syncing everytime you use it on you mobile device and saying "sync error", etc.

[ENFRANCE2015]

My Android phone says sync scheduled, but it says this and it doesn't sync.
I pull it down several times and the same message.
This evening, it only synced but once I arrived home from work.

[SunsetRunner]

Hi, did you try to do a factory reset, to see whether this will solve your problem? If not, see this: https://community.fitbit.com/t5/Versa/Versa-is-stuck/m-p/3107938#M60276. Good luck!

[JuanJoFitbit]

@ENFRANCE2015 It's great to see you in our Fitbit Community! Seems odd that your Versa syncs twice a day only. I would like you to try the factory reset as mentioned @SunsetRunner. In order to do this, please go to Settings app > About > Clear User Data. Once this has been done, sync your tracker and see if the issue gets fixed.

In the meantime, let me know what is the model of your phone.

Let us know how it goes! 

[ENFRANCE2015]

I did a factory reset, but my Versa is stuck.
I have the logo and message to start I must download the fitbit app.
I have logged in and out repeatedly, but the Versa does not respond.

Please help@

[Marrrmaduke]

@ENFRANCE2015 Can you please remind me your phone model and OS? Thx

[JuanJoFitbit · Accepted solution]

@ENFRANCE2015 Thank you for getting back and trying the factory reset steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

I appreciate your help my friend @Marrrmaduke!

See you guys around!