Versa will not stay connected to Bluetooth

[Georgiabeth]

I absolutely love my Versa and it has worked great since I got it about a month and a half ago. This past week it stopped sending me my text notification and calls and so on. I made sure my notifications where on in that app and they where when I checked the Bluetooth on my phone it wasn’t connected. So I tried conecting it but I won’t stay. I have turned my phone off and on. I turned Bluetooth off and on tried re sync the watch but I won’t stay.  And turned notifications off and on in the app. I have tried to fix it but nothing is working and i just want it to work like it did before. 

[SunsetRunner]

Try this. Uninstall the app and reboot the phone. Then reinstall the app and log into your account and re-enable the notifications.

[Heidi70]

Having the same issue...it just started about a week ago.  I love this watch, but the whole resetting the watch  uninstalling/reinstalling the app multiple times trying to sync is getting really old, really fast.  Fitbit..what is the plan to resolve this issue?   There are multiple posts about the same problem....

[Hchampaggne]

Yeah join the club.  lol  I had to send mine back waiting on a replacement.  Uninstalling and doing all that crap never helped.  Saving for an IWatch.  lol  I am getting the feeling APple and fitbit are not overly compatible.... id that what you have?

[Heidi70]

Yes, I have an iphone.  Its still connecting to my ipad for now, but I'm not expecting that to last.

[Hchampaggne]

yeah see I got mine in April.  And it always had issues syncing.  I did all that fancy stuff... by mid day it caught up.  it was annoying.  On Friday they had me install the app on my computer.  (bad idea) and then it wouldnt reboot up.  Then sent me a shipping label  lol  I got it back connected to my phone but on Saturday it rebooted 5 times during a walk.  I sent it back.  I am over all disappointed and hope the replacement works better.  I did recently upgrade to the Iphone X and that was when my rebooting on its own started to happen.  SO I am not sure.  I do not think the syncing is a major issue if it eventually catches up.  BUT the rebooting was.  Also, I took mine in the pool once.  I mean it has a swim function.  But I suppose it isnt waterproof so that may have effected it as well.  SO I wont be doing that again.  I dont advise swimming with it.  Over all I am very dissatisfied with my purchase. d. I hope the replacement changes my mind about fitbit.  Because I love the app.  But if not I will purchase the Iwatch series 4 when it comes out.  😞

[Heidi70]

I got mine in April too...right when it came out.  Had no issues till very recently...I can't remember if it got wet .  It does seem to eventually reconnect on its own, but very frustrating!

Otherwise, I REALLY like the watch, and have had  Fitbit products for a long time (my charge HR was replaced twice in 2 years).  This will have to be my last Fitbit product unless something changes.

[smwyzard]

I tried this and it only worked again for a couple of days. It is now not syncing anymore and it has been more than a day. Getting ready to return it. I had high hopes for this Versa. 

[smwyzard]

Did you ever get the Versa to sync? I have only had mine two weeks and I am getting sick of trying to get it to sync. Going to give it another week and if there is still syncing issues it is going back. I don’t know why FitBit isn’t fixing this. It sounds like a huge problem. 

[Heidi70]

It does sync eventually without doing all of those steps, but I hate that I have to wait for it to decide to cooperate!

[ACG]

Hello @All

When I owned a ionic and had problems syncing, I restarted it. 

Head over to page 68 to learn how to do it. 

User Guide

[minzdeunica]

I finally found the solution for andriod. Go search notifications access in the search and click on item and enable the fitbit service. 

[Lola808]

You got lucky because I've tried all the suggestions and will connect and sync for only a brief period. So disappointed, was really hoping it would work even if I read reviews about this problem. 

[AjkWilliams]

I didn’t start having this issue until I switched from Android to the iPhone. I’m so frustrated!

[Lola808]

I had too many devices connected to my phones bluetooth, so I disconnected
old and less frequently used ones and I haven't had any problems since.

[vanderve]

Mine worked fine with the Fitbit app V2.88, then the phone updated the app to V2.89; now it will only sync once. If I tell Bluetooth to un-pair, turn Bluetooth off then back on, pair it again; works for about 30 minutes then no again until I go through this process again. Also doesn't stay connected to GPS on phone when I go for a run. Very frustrating!

[Topaz50]

Me too, but I just got it TODAY!

[vanderve]

Seems to be Fitbit App version dependent. Some work some don't

[SunsetRunner]

Please see below for connectivity issues official response.

Subject: Re: Fitbit phone inquiry: Versa - Not Syncing - #301xxxxx

Hi Paul,

It's my pleasure assisting you over the phone regarding your Versa that is intermittently syncing.

As promised, we have updated your case so that the Versa specialist would know the current status of your Versa when it comes to syncing.

However, upon their further investigation, they were able to find out that the cause of the intermittent syncing of your Versa is due to on-going issue with Android 9.0 which can't be fixed even with a replacement watch.

Furthermore, it won't be necessary for you to do the troubleshooting steps anymore to get your watch working normally since it is related to the Android software itself and are now working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Sincerely,

Raphael B. and the Fitbit Team

[LauraWolf]

Great, just great.