API 500 Errors

[InMemory]

We've started to receive a lot of API 500 errors beginning from around 18:30 UTC May 9th, this is an example: 

An error occurred with the Fitbit Web API while processing the request.Error id: 6CA2F53A:41BC_A92D826B:01BB_5912095B_1ACF5886:432B 

Nothing changed on our side since May 5th, so I'm guessing something's changed in the API? 

[plenar]

Is there any solutions?

We are also facing the same issue, while getting sleep data

Service: 

https://api.fitbit.com/1.2/user/-/sleep/date/2017-09-12/2017-09-19.json

Response

{"errors":[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E3252:4086_A92D826B:01BB_59C0B3AA_98533CB5:6416"}],"success":false}

[gmdev]

We also get this error when we call this web service.

[SunsetRunner]

Come on Fitbit.

This is just a very small snapshot of today "23/09/2017".

[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E9A49:5AAF_A92D826B:01BB_59C60BAA_561CBD0D:6414"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E9A49:644D_A92D91CB:01BB_59C60D4E_56F60E05:24CA"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:714D_A92D900A:01BB_59C61625_A89E6E1F:3674"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:3AB3_A92D91CB:01BB_59C61A63_573557F7:24CA"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:6F4D_A92D900A:01BB_59C61C88_A8AD4A6C:3674"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:7ED9_A92D900A:01BB_59C61F68_562CE022:3673"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:627B_A92D900A:01BB_59C62054_56313E9A:3673"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:2B6B_A92D826B:01BB_59C62862_56A840E1:6414"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:51B7_A92D91CB:01BB_59C633E9_57AEFECC:24CA"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:4A51_A92D900A:01BB_59C6341E_568E2A4A:3673"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:26C9_A92D91CB:01BB_59C63D14_AA6AB711:24C9"}]
[{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit Web API while processing the request. Error id: A29E261C:8BF3_A92D826B:01BB_59C6412B_571F3377:6414"}]

[FedericoArg]

@AndrewFitbit Any news about this issue? 

[DavidSFitbit]

We've deployed the fix for this issue and it should be resolved now. Let us know if you're still seeing issues.

[gmdev]

Thanks @DavidSFitbit for this great news!

I just come to have a look to our logs. Indeed, we did not get this error since 2017-10-03.

[RussellWS]

Hi,

We are receiving the following error response from Fitbit since Feb 9th.

Response 

Code: 500

Message:

"request: An error occurred with the Fitbit Web API while processing the request. Error id: 02429efffe851799-003ce5a8-0ada5a5d-9169682fe6253c76-189969ca-7."

As we checked on Fitbit console we have found similar issue thread: https://community.fitbit.com/t5/Web-API-Development/API-500-Errors/td-p/1983776

Several users are facing this issue on our end.

Could you please provide a quick fix for this issue? 

Many thanks in advance.

[Gordon-C]

Hi @RussellWS 

Thank you for posting your question about the 500 errors.   500s errors are usually server or network issues which can be caused by various reasons (i.e. issues at Fitbit, issues within your infrastructure, etc.).   In our documentation, https://dev.fitbit.com/build/reference/web-api/troubleshooting-guide/error-messages/#5xx-server-erro..., we suggest retrying your request again.

Last week, Fitbit did have several problems that generated 500 errors and we announced them on https://www.fitbitstatus.com/.  We were able to isolate the problem and fix it.   

If you're still receiving 500s, would please describe the issue in more detail.   

[RussellWS]

Thank you for your response,

But still, we have the same issue for many users. It never happened before and we've confirmed that we have used valid credentials for the API calls.

From our end all we get the 500 code and the error message as a response.

Strangely the API call is working for our account (That's how we've confirmed that we passing valid credentials for the API call)

Please let us know, what kind of information that you need to resolve this error?

All we get the error ID which is different for each call

Here I'm sharing some of the messages with IDs which we have received yesterday

request: An error occurred with the Fitbit Web API while processing the request. Error id: 024296fffe17d2aa-0001f8f8-01217b88-c383d5637f76b7e8-72c4cc22-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242ecfffe00235c-000696e5-011dba83-cac37c3ed128d067-55ccb7cf-4.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242a4fffe75e206-00049154-0121cf33-f39a0f47785784f4-3e8edca5-10.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024276fffe17581a-000210eb-011f32d7-4012899be377ea85-059df3e6-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024215fffeb1d345-0004af95-0124f0a0-1154fbab5f490746-b0880ce9-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242c5fffe4c2aff-000370b3-013a5c6f-251254b51813b8e5-d95b5fef-13.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242defffea3a900-0004aa2e-013c885f-50c36ab8e056b2ef-56e2e715-29.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242d9fffeb33ec9-00048c68-013fe8e6-97d93e36d15a1d6b-d531b410-1.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02429bfffed1bd58-0002efb9-014717eb-8fcbba8e9078b55b-c09d1562-15.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024220fffe9674ed-000416a3-014598cf-e0a85c7be4c78db3-07e21b5e-3.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242effffea8ca4f-000470e1-014eeaa6-5bf0aeccbb34cbf3-1e579fca-23.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242bdfffe491e47-000376ef-014deec6-7d1ce04e0c15cd62-b95e1b5c-7.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242defffea3a900-0004aa2e-015c2f07-ffa18c1ced2f0f44-ab764ada-12.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024220fffe973792-00044996-0169b85b-15f91dc1905ddef6-bdc55543-12.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242effffea8ca4f-000470e1-016ab6be-cf69b47ac144e54b-595d8334-18.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242defffea3a900-0004aa2e-0168735d-b89fd1d5de8ba95d-df49bd4b-38.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242d9fffeb33ec9-00048c68-016d1335-811ddcb4fbb22b7d-a8d9fd78-14.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02421bfffe0248c0-00050b38-0170e02c-a552e64195804f27-e68e6fca-22.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024202fffee46dde-0004953e-016cbe12-7a446895ebb19116-b8bf7d78-2.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242effffea8ca4f-000470e1-0170fdf7-c196fb46e5b7d851-67416785-12.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024266fffe816a8a-0003887d-017d7946-dc2e703950088f12-064e3f29-47.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024229fffe3b2f30-00042986-01756e33-88e8f147fbfe2cc1-7b7b560c-19.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242d2fffefe7287-0004420b-0176ac7b-e9f4dce077dc8b93-6ab4e0c0-13.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024292fffeac0977-0004e4c1-017e440c-8f146a9a7dbe638a-73941af5-2.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024215fffeb1d345-0004af95-0188da7d-0130cfde262fa7b6-3c9b53c8-3.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024220fffe9674ed-000416a3-01878d50-5a6a872a8dcd8866-2d3657f3-26.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242ecfffe00235c-000696e5-018b5970-4eea85d2b8dbffe4-0821cc7f-8.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024215fffeb1d345-0004af95-019036e2-48af43a03a9cedef-5093487a-15.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024266fffe816a8a-0003887d-019a739f-e77356c34dfd417c-5977b2d6-18.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02429bfffed1bd58-0002efb9-019376e5-e4b4ee9b04657299-6ad1f54e-48.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242cbfffe45d8e6-0005d5b6-01923214-8fb0e7744b45d225-f8e3e0f2-34.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242defffea3a900-0004aa2e-0190c678-7a19d94d40338bf1-cfea165e-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242bffffe85d42f-00040b6c-0195c7b8-a6179e1f8d0fd15f-8c259bb3-53.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024244fffecb906c-00030447-019add7f-01ac2b32aa7c51ec-1af20bd7-8.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242ecfffe00235c-000696e5-01a249eb-142d190e032bc909-996f236b-6.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024276fffe17581a-000210eb-01a34df3-ad9e785aded085f9-25d91ec0-28.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02427bfffea0f501-0003bf97-01a9cbe9-021fef7e359be7c2-78ae6df2-58.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242a4fffe75e206-00049154-01af8052-b2ec13564f33319d-c3fdb85c-2.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242c5fffe4c2aff-000370b3-01aba504-ef428cc1b7096e61-8551cc31-31.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024262fffe2c1bc6-000431e3-01af66b9-af9779cfbd09f5d9-88a97ba3-15.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02427bfffea0f501-0003bf97-01b485b5-d7f42141b80e313a-254b210c-10.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024240fffe9bc0c1-0004cd02-01d13abe-1c6313e7de8e0963-a9fca0a1-31.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024244fffecb906c-00030447-01d453af-e7e961f868f285d7-d6d7f886-22.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024296fffe17d2aa-0001f8f8-01d858f1-5b2d9c670ef1221d-971ee777-50.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02428efffe4dd7a1-00046df1-01da3e2c-b31711ea6efb8793-f01a71be-9.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024240fffe9bc0c1-0004cd02-01d9213e-591a7574a63cba7e-7140ad57-6.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242d2fffefe7287-0004420b-01e1352a-8a16074df7348250-97bc194f-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242a3fffea1ffb0-0004e1ee-01e364f4-e1179454fee892a7-9973eff9-28.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024292fffe41cab7-0004cf7a-01e79477-a4cc949414242f36-a90f35a8-4.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02424ffffe0d00b1-0004931a-01e7763c-5aa63a1fdfdb446c-c9c937fe-14.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02420afffea8eece-0003e720-01e74731-73d98f3c541c4a11-0c29c9ea-35.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242ecfffe00235c-000696e5-01e7655f-07d47188963cfa2b-91236299-32.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242defffea3a900-0004aa2e-01e6d01b-59d71df26c3258c8-3bde3f22-3.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02420dfffe42f478-0001dab4-01eccf9d-391c1e0a6463c80d-112a089a-3.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02429bfffed1bd58-0002efb9-01eee357-5c34e2f0b9f8593e-fd4b892c-4.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02429bfffed1bd58-0002efb9-01f9e03a-59796eea753be738-b4da0420-46.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242d2fffefe7287-0004420b-0208813e-fa388a2e89d4d93e-e70c0e97-3.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024203fffe8861cf-0004ae81-020a45f8-518ec382ee8e05a0-f80ca857-8.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242c5fffe4c2aff-000370b3-02164f70-58221e3b651ae8ac-5e0ae27d-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02421bfffe0248c0-00050b38-022cd29a-c0608b01636c1864-9d3cfce8-6.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02429bfffed1bd58-0002efb9-022cecff-7aa6e9d08682ddbe-7c9d3429-13.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024240fffe9bc0c1-0004cd02-0229e399-8918b9f8a8df04f8-9801f30d-24.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024262fffe2c1bc6-000431e3-022cc9d6-978cc077381a16a4-675938d5-33.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242cbfffe45d8e6-0005d5b6-0233b9b2-201f8f10b06cfb41-b416b3ff-87.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024262fffeaa3696-0003cbfc-0236add0-d92c670e8a691d62-3fa80c5d-31.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242bffffe85d42f-00040b6c-023da396-541c09dcf08549b0-f8beac7b-17.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02420dfffe42f478-000c5c6a-0001fb57-b1e54d317ffbda38-fd40aeb2-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242fafffe511a3d-001180d5-0017bd21-a4f662f337176070-0373a080-7.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024298fffe93ea1d-00193709-0038f619-9fea111201e4ae00-872dc30b-18.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024205fffe11f91d-0011ba55-0039b4a6-2582229e1a54ff02-b16947de-45.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024293fffeb19919-0011657e-003c001c-d85c7035aed2a411-78b811c9-7.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242a3fffea1ffb0-00188ffe-004806b1-b92d4319c877a3f2-7fc89cc9-14.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024270fffe2d46a0-00145f20-00484024-b407a879bd146c4c-c39f36e9-34.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024205fffe11f91d-0011ba55-004e29a6-72f8cf52e68382e1-83972e99-12.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02428ffffe9cec5e-00138979-0051629e-552f290136882b92-9229ed34-5.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024298fffe93ea1d-00193709-0053b4cc-59c9bda6be9313c2-202b9219-23.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02426ffffe3cfb20-000fed07-005bfe21-5457d2cb528ef18f-54fcd791-20.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02420dfffe42f478-000c5c6a-005e1de2-44eb78c0970c8cd5-8a9c5215-2.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 0242c6fffe16e420-000ea2ad-005ea2ab-14664f19746a70d6-fb238a6a-3.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024220fffe973792-000fc14f-0063bad2-1988d398d2e63ea6-6da72385-17.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024205fffe190da3-0014342c-0062b8c1-389c2cd96161d423-075ddbfc-40.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 02421efffeffd9b8-00138693-006d3f5b-705d5a7d7f8bff9c-4a3770c7-25.
request: An error occurred with the Fitbit Web API while processing the request. Error id: 024242fffee5990a-000fcc32-006e65c9-5432ded66303b804-b862a813-33.

[Gordon-C]

Hi @RussellWS 

Would you please provide me with the API call you're executing that is generating the 500 error?   Is this error occurring for some of your users or all of them?

[RussellWS]

Hi,

This error is occurring for several users. But working with our accounts.

Full API URL: https://api.fitbit.com/1/user/{USER_CODE}/activities/apiSubscriptions.json

Method: GET

Message: PHP Fatal error: Uncaught FitBitException: FitBitOAuth2::getSubscriptions: /1/user/{USER_CODE}/activities/apiSubscriptions.json: Fitbit request failed. Code: 500.

[Gordon-C]

This issue was isolated and fixed.   The 500 errors should be resolved.