help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

API outage last Tuesday (July 8 7-8 AM PDT)?

‎07-14-2014 11:44

‎07-14-2014 11:44

Hello Fitbit!

 

Our logs show a whole bunch of connectivity errors reaching the Fitbit API on Tuesday, July 8 from 7 to 8 AM PDT.  Our API requests (GET requests on time series or user profile endpoints) were timing out.

 

I don't see any official incident reports, but we also noticed some user reports on various Facebook Fitbit groups around July 8 and 9 complaining about Fitbit being down for maintenance. Just curious what was going on - not sure if the problem was at our end or yours.

 

Thanks!

Keith

Best Answer
0 Votes
1 REPLY 1

‎07-14-2014 13:17

‎07-14-2014 13:17

You are correct, we had a problem with our load balancing infrastructure caused by upstream issues. Sorry for the inconvenience.

Best Answer
0 Votes