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Accounts

‎12-02-2017 17:46

‎12-02-2017 17:46

How do I consolidate my two Fitbit Blaze accounts. I had a Fitbit that was stolen in September, I brought a new Fitbit Blaze yesterday and couldn’t set it up on the old account and email address. I ended up using my secondary email address and opened a new account Now I have no friends or pass activities. What can I do?

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‎12-03-2017 06:20

‎12-03-2017 06:20

You won't be able to merge data from your old account to your new one. Ideally you'd reuse your old account. Why problems did you have when you tried that?

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‎12-07-2017 06:07

In response to SteveH

‎12-07-2017 06:07

Hi Steve, sorry I missed your reply. I can’t find a place on my account to delete the old blaze and add my new one. Can you tell me what I need to do? I ended up setting up a new account with another email account to get it setup. I would really like my old account with my friends and activity. Help🤔

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‎12-08-2017 00:44

In response to AGarris

‎12-08-2017 00:44

It does vary a bit depending on which app you are using or whether you are using a computer instead.

 

I'll assume you are using an app as this is the most popular way. Look on your dashboard for an icon that looks like a business card. This takes you to your account details.  On there you should see an option to "set up a device". Select this and choose the Blaze. It will ask you if you want to replace your existing Blaze. Just say yes and follow the prompts.

 

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