Activities are not tracked from Fitbit mobile application

[nadun]

Hi everyone,

I’m experiencing an issue with the Fitbit mobile application. Although it appears to be tracking my data during activities, nothing shows up in the activity list once I finish. Additionally, the API returns the following summary: 

{
"activities": [],
"goals": {
"activeMinutes": 5,
"caloriesOut": 2503,
"distance": 8.05,
"steps": 10000
},
"summary": {
"activeScore": -1,
"activityCalories": 0,
"caloriesBMR": 510,
"caloriesOut": 510,
"distances": [
{
"activity": "total",
"distance": 0
},
{
"activity": "tracker",
"distance": 0
},
{
"activity": "loggedActivities",
"distance": 0
},
{
"activity": "veryActive",
"distance": 0
},
{
"activity": "moderatelyActive",
"distance": 0
},
{
"activity": "lightlyActive",
"distance": 0
},
{
"activity": "sedentaryActive",
"distance": 0
}
],
"fairlyActiveMinutes": 0,
"lightlyActiveMinutes": 0,
"marginalCalories": 0,
"sedentaryMinutes": 443,
"steps": 0,
"veryActiveMinutes": 0
}
}

Previously, the app was working fine and logging all activities correctly. Could someone help me understand why this is happening and how to fix it?

[Gordon-C]

Hi @nadun 

I saw you posted this question in the wrong community forum, so I moved it to the correct one.   Are you still having this problem?

[nadun]

Hi @Gordon-C , thank you very much for your cooperation. It turns out the issue was with the Fitbit application, and recently I haven't faced the problem anymore. May be the updates have fixed it.