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Fitbit API returning zero steps after few days

Hello,

 

We use https://api.fitbit.com/1/user/<user-id>/activities/date/2017-10-12.json endpoint- we hit this url with our access tokens and every few days, something goes wrong and responses show "steps" as zero. Mostly everything is zero.

 

{'fairlyActiveMinutes': 0, 'marginalCalories': 0, 'distances': [{'distance': 0, 'activity': 'total'}, {'distance': 0, 'activity': 'tracker'}, {'distance': 0, 'activity': 'loggedActivities'}, {'distance': 0, 'activity': 'veryActive'}, {'distance': 0, 'activity': 'moderatelyActive'}, {'distance': 0, 'activity': 'lightlyActive'}, {'distance': 0, 'activity': 'sedentaryActive'}], 'steps': 0, 'activeScore': -1, 'sedentaryMinutes': 822, 'caloriesOut': 768, 'lightlyActiveMinutes': 0, 'veryActiveMinutes': 0, 'activityCalories': 0, 'caloriesBMR': 768}

Not sure, what it is, but we re-authorize the device again and then we start seeing steps again. 

{'fairlyActiveMinutes': 15, 'marginalCalories': 225, 'lightlyActiveMinutes': 92, 'veryActiveMinutes': 9, 'activityCalories': 414, 'distances': [{'activity': 'total', 'distance': 3.27}, {'activity': 'tracker', 'distance': 3.27}, {'activity': 'loggedActivities', 'distance': 0}, {'activity': 'veryActive', 'distance': 0.79}, {'activity': 'moderatelyActive', 'distance': 0.66}, {'activity': 'lightlyActive', 'distance': 1.81}, {'activity': 'sedentaryActive', 'distance': 0}], 'steps': 4563, 'caloriesBMR': 798, 'activeScore': -1, 'sedentaryMinutes': 738, 'caloriesOut': 1104}

Anybody have any idea why this could happen? Permissions are the same in both cases.

 

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