help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Saying "Sorry... it's not you. It's us"

‎08-13-2018 00:45 - edited ‎08-13-2018 00:46

‎08-13-2018 00:45 - edited ‎08-13-2018 00:46

I have integrated fitbit sdk in my iOS App. Till last month it was working perfecly but now when i am redirecting from my app to fitbit and try to login, it is showing "Sorry... it's not you. It's us.". Is this really a server problem? if yes then how much time it will take to work. kindly suggest me.

My Fitbit OAuth 2.0 Client ID is 2284PY.

Best Answer
0 Votes
2 REPLIES 2

‎08-13-2018 13:17

‎08-13-2018 13:17

Moved to the Web API forum.

Best Answer
0 Votes

‎09-17-2018 14:27

‎09-17-2018 14:27

Hi @IDKHealthcare.   Would you please describe to me the steps your application is taking prior to getting the error and at what point you're getting the error message?

 

 

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes