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Inaccurate steps received from Tracker - 536,880,506 steps in single day

‎09-20-2022 04:31

‎09-20-2022 04:31

We are receiving inaccurate steps from the tracker.

 

For a certain User we have noticed that we received 536,880,506 steps for a single day (3rd Sept 2022). We have also noticed similar steps data for few other Users as well.

 

Can you please take a look at it and let us know if this is an issue?

 

Please let me know if you need more information (like device ID) to check this from your end.

 

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‎09-20-2022 10:03

‎09-20-2022 10:03

Hi @lnirvan,

 

Since you have already created a support case through the web form, I will respond to you there to reduce duplication of work.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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