11-23-2024 12:16 - edited 11-23-2024 18:51
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11-23-2024 12:16 - edited 11-23-2024 18:51
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I have an issue that I cannot unsubscribe users from notification because I only have SubscriptionId and UserVendorId received from the notification. I don't have user token and secret.
Any suggestion on how to unsubscribe the user ?
11-23-2024 12:23
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11-23-2024 12:23
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(Post moved to Web API forum.)
Gondwana Software

11-26-2024 10:24
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11-26-2024 10:24
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Hi @hsalbi
It's a requirement that you keep the access token and refresh token for each user so you can call the endpoints for that user. Unfortunately, there are not a lot of options for you if you do not have the tokens. To revoke the token, which would also unsubscriber the user, still requires the access token. See Revoke Token.
I think you have only 2 options
- You can reach out to the user and ask them to revoke consent to your application.
- Revoke the tokens for all users from your application. This can be done at dev.fitbit.com in your client ID settings. This is a more drastic approach and not recommended unless you have a method to request your users to reconsent to your application.
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

12-11-2024 19:48
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12-11-2024 19:48
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I revoked the client access token, but that didn't stop the notifications

12-12-2024 11:28
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12-12-2024 11:28
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Thanks for confirming. I will reach out to you directly to get some more information to debug the issue.
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

