After new battery, the zip will not work and connect.

[Stinna90]

The screen will not work and will not connect with the app. The screen is black and I have just put new battery in. I have had the problem before. What should I do???

[AlejandraFitbit]

A warm welcome to the Community @Stinna90. Sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. I recommend verifying that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

I hope this helps, let me know how it goes. 

[Stinna90]

Thanks. After trying it a few times, I worked. Thank you so much 😊😊👍

[Mimimack]

Thanks from me as well....my zip is up and running again!

[Sandramaynard]

My Fitbit doesn't work after replacing battery help

[AlejandraFitbit]

Those are great news @Stinna90, @Mimimack and @Sandramaynard welcome to the Community! I am glad to hear that the instructions provided worked and that your Zip is now working properly.  @Sandramaynard Have you tried the instructions I provided in my previous post? If you haven't, please follow those tips.

Catch you later. 

[Stinna90]

But I don't understand that I need to put new battery that often. Very often.

[RobertoME]

Hi there @Stinna90 the battery of the Zip should last at least up to 6 months, if the period you need to change battery is shorter, I recommend to make sure the battery is doing proper contact as was recommend before on a previous post. THis is the most common cause when the battery is failing.

If the issue persists with your Zip, feel free to contact our Support Team for additional help.

See you around and if you have more questions let me know.

[Stinna90]

I have done all the things I should do. But the battery doesn't last so long.
But I have had the problem before and have go to the place, where I bought it. And got another fit bit. It was a demo fit bit and the last one they have. But it works a little better.

[FerdinandFitbit]

Hi @Stinna90. Good to see you in the Community! 🙂

I'm sorry that your battery was not lasting for much long but I'm happy to hear that you were able to get another tracker that works better.

In situations where you've already tried the basic troubleshooting steps to no avail, it's always better to get in touch with the Support Team for them to be able to help you out!

Anything else, let us know!