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Battery died and Zip did't reset at midnight

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‎10-31-2018 04:33 - last edited on ‎11-01-2018 12:08 by Moderator Alum

‎10-31-2018 04:33 - last edited on ‎11-01-2018 12:08 by Moderator Alum

My first battery lasted almost 6 months. The second one was just a little over 30 days. I didn’t get any notification on my phone that the battery level was low. It just died. When I put in a new battery this morning, it is still showing my steps from yesterday. I have tried to restart it twice to no avail. Please help. 

 

Moderator edit: Updated subject for clarity.

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‎11-01-2018 12:08

‎11-01-2018 12:08

A warm welcome to the Fitbit Community @SharonMal. Smiley Happy

 

Thanks for reporting this and for the steps that you've tried to solve this issues with your Zip. Some user have reported similar issues when changing for the first time the battery. Please check these tips and let me know it this works for you. 

 

About your Zip not resetting at midnight, this is not an unusual behavior from the Fitbit Zip.  Restarting the Fitbit Zip usually helps, as this type of issues is not something that happens often, so if you have this issue ever again please let me know.

 

As the information on the Dashboard can't be modify since those steps are basically a copy from the day before, there is no option that we can offer you to delete them. Sorry about the extra steps that you have on your Dashboard, but this shouldn't be happening again. Please let me know if you have questions about it 

 

I'll be around. 

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