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Can't sync Zip with both, computer and phone

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‎10-26-2018 12:28 - last edited on ‎10-27-2018 08:51 by Fitbit Moderator

‎10-26-2018 12:28 - last edited on ‎10-27-2018 08:51 by Fitbit Moderator

I've had my fitbit zip synched to my home computer for over 2 years. When I tried to add it to my phone, I could no longer get it on my home computer. Instead I get the message, "no devices paired". Can I get the information on both my phone and home computer? How do I fix it without erasing my past data?

 

Moderator edit: updated subject for clarity

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‎10-27-2018 08:55

‎10-27-2018 08:55

Welcome on board @markp56, it's nice to see you around! Woman Very Happy While reading your post I was wondering if you have made sure that you're logged in with the same email address you were on the computer? If you're getting the message "No devices Paired" it seems like you're logged in new/different account where no devices have been paired. Can you double check this?

 

In the meantime, I'd recommend checking: Will sync work on my phone, tablet, or computer?

 

Hope this helps, let me know if you need further assistance! 

Maria | Community Moderator, Fitbit


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