06-26-2020 15:21
06-26-2020 15:21
I am trying to link my Zip to my existing Fitbit account. On my Mac, I have installed the proper Fitbit app. I have followed the instructions -- Open Main Menu > Set up a new Fitbit device > Existing User > Log in to my account > Update Profile > Which Fitbit tracker are you setting up? At that "which Fitbit" window, there are pictures of eleven Fitbit devices -- but Zip is not one of them. I contacted Fitbit support, followed all their instructions (reinstall the app, etc.) but I always end up at this "which Fitbit" window that does not show a Zip. Any suggestions??
[Oddly, Fitbit support suggested I select an Inspire device--which also is not shown.]
06-26-2020 17:55
06-26-2020 17:55
Hi Mkamii,
Are you on a Mac computer(Desktop), Ipad, or Iphone? I was able to add my Zip through the Fitbit App on my Ipad. The Ipad app dashboard is totally different from the Macbook App.
06-27-2020 06:48
06-27-2020 06:48
06-27-2020 06:50
06-27-2020 06:50
Yes, this worked. I did this on my iPhone, and the app did the linking mostly on its own. It took only a few minutes waiting while it synced with my Zip.