Display won't shut off/battery draining on TWO Zips

[lizshella]

I replaced my original Zip with a new one about 18 months ago, after the battery started draining quickly (the original Zip was about 2 years old).

My second Zip worked fine until I replaced the battery about 5 months in, then the display wouldn't work at all. I searched the forum and found the fix (adjusting the clip) and the display worked fine for a month or so, then it started going through batteries too (about one a mo)nth.

In messing around with both Zips, I noticed that the display on both never (or rarely) shuts off. So I researched the forum again, and readjusted the clip on BOTH Zips, trying to find a happy medium between shutting the device off completely and having it display all the time. No luck. No matter how I tweak the battery clip, the display will not shut off on either Zip. 

I will continue to try readjusting the battery clip to preserve battery life, but frankly I am VERY disappointed in this design flaw. I have worn Fitbits for several years and love them, but I don't feel I should have to repeatedly attempt to service my own products (especially with no results). 

Can you please advise me as to what I might try next? Thank you!

-Liz

[MariamV]

Thanks for joining us @lizshella! That's the exact troubleshooting you should be doing to fix your Zips. Since you've done this to no avail, then I recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. Please mention them all the troubleshoots steps you've performed so far to fix this. By doing that you'll be helping them to provide you with a quick follow up.  Good luck and keep me posted with the outcome!