Does not connect / install

[1WiseGuy]

I have plugged the Fitbit USB device into 3 different computers, all Win-10 devices. None of them detect the adapter. Nothing works. On one computer a brief window popped up, then disappeared. What am I supposed to do, short of returning this to the store?

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @1WiseGuy. It's great to have you here. If you have downloaded the Fitbit software and the dongle is not recognized by your 3 computers, the accessory might be damaged. If this is the case please contact Customer Support. They will let you know what can be done. In the meantime, if you have a supported mobile device. You can use it to set up and sync your Fitbit Zip.

[1WiseGuy]

Thanks for the quick reply.I'm not sure what it going on. I also have a Fitbit One that I suspect is interfering with the Zip device so I moved the One to another room and tried again. I keep getting a lot of errors but that is better than I was doing before when I got nothing.
It still won't connect the Zip drive so I looked at my Bluetooth settings and under Zip it says, "Driver error". That's it--I have no idea what the "error" might be. I'll keep plugging away. If you have any ideas I'd love to hear them.
If I can't get this to work soon though I will return it for a refund.
Thanks again for your help.Bob

[EdsonFitbit]

@1WiseGuy I've found some threads where users have had success trying different workarounds 1 2 3. You are welcome to try them out. Hopefully you be able to fix the issue easily. Thanks for your patience while dealing with this situation.

Thanks for stopping by, see you around. 

[1WiseGuy]

Thanks. I finally got it to work by uninstalling everything and removing my existing Fitbit One device, removing the Bluetooth connection and starting from scratch.
Now both devices show the same number of steps even if I only use one device but I'm not going to worry about that. 
Can two people use the same USB connection on the same computer for 2 different devices?
At least the new one finally works.
Thanks for your help.Bob

[EdsonFitbit]

I'm glad to hear that you've got it to work@1WiseGuy. Thanks for the update. Your two trackers will reset tonight and each one should start showing your walking steps depending on the use.

You can use the same Fitbit dongle plugged into one computer to sync your Fitbit One and Fitbit Zip. Your tracker will sync approximately every 15 minutes if it's awake and when you are approximately 10-15 feet away. If you want to sync your data immediately you can force sync.

Hope to see you around more often.