Dongle failing to update

[willyaranda]

Hi,

I have purchased a simple Fitbit Zip, so a family member can track his steps. No phone, but computer. It comes with a dongle.

Trying to setup the Zip in a computer results in a Incomplete upgrade of the dongle (after 3 times) in his Windows10.

I have done the same right now in my Mac (latest Connect, latest MacOS), with the same result.

Is there a way we can use the zip?

Thanks!

[LucyAP]

Nice to see you here @willyaranda! This sounds odd. Can you please send me an screenshot of the error message your family member is receiving?

Also, make sure that he/she is logging to the correct email account and that the Dongle is being recognized by the computer. You can do this by right-clicking on the Fitbit icon (found near the date and time on your desktop). The first item in the menu text should read "USB Dongle Connected" if the dongle is being recognized (this text will always be grey). 

If the dongle is not being recognized, this text will read "USB Dongle Disconnected". If you have the dongle plugged in and are still seeing this message, please try plugging the dongle into another USB port on your computer and see if it is recognized once again. 

Keep me posted! 😉 

[XINJIAN]

Dongle failing to update

[LucyAP]

Thanks for stopping by @XINJIAN! Have you followed the suggestions on my post above? If so, can you please send me a screenshot of the message you are receiving? 

Keep me posted! 🙂