Fitbit 5.86 error?

[Kozy99]

My fitbit was working fine up until a few days ago.  It was counting about 5x the steps that it should, the clockw as off by 5 or 6 hours (always varied) and then eventually if I tried to wake it up, it would show 5.86 then give me a face with a tongue sticking out.  I changed the battery and now it won't turn on at all.

Any suggestions?

[keepkeepingon]

Same problem with my fitbit--help!

[MeylinP]

It's nice to see you around more often @Kozy99! Welcome my friend @keepkeepingon! I'd like you to know that sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. 

Let me know if it works! 

[Kozy99]

That didn't fix it!

[MeylinP]

Hey there @Kozy99 thanks for the update! My best advise in this case would be to contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

Hope this helps, let me know how it goes!