help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App shows more steps than my Fitbit Zip is showing.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2016 14:10 - edited ‎04-05-2016 14:16

‎04-05-2016 14:10 - edited ‎04-05-2016 14:16

Usually I have to sync my app a few times to get it to catch all my steps on my fitbit. Today I was checking to see if it was matching all my steps and found that my app is showing more steps than my fitbit. By over 400 steps. The miles are off by almost a quarter of a mile and calories burned is showing over 400 calories more than my fitbit is. What's going on?

 

ETA - the dashboard on the website is matching the steps on my tracker.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-05-2016 14:33

‎04-05-2016 14:33

Solved this one myself - uninstalled and reinstalled app. Appears to match now.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-05-2016 14:33

‎04-05-2016 14:33

Solved this one myself - uninstalled and reinstalled app. Appears to match now.

Best Answer
0 Votes