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Fitbit Zip won't turn on

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‎06-27-2021 12:50 - last edited on ‎08-19-2021 09:47 by Fitbit Moderator

‎06-27-2021 12:50 - last edited on ‎08-19-2021 09:47 by Fitbit Moderator

My Fitbit Zip is not refreshing at night and it is now dead after 2 weeks of use. Do I need a new Zip after I bought this 3 years ago?

 

 

Moderator edit: updated subject for clarity

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‎06-27-2021 14:19

‎06-27-2021 14:19

Hi @sanity908  the Zip was discontinued over two years ago and is not longer being made. The only current Fitbit that uses an optional clip is the Inspire 2. Have you tried putting in a fresh battery? 

Stepping in the U.S.A. since September 2013. Android 14

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4 REPLIES 4

‎06-27-2021 14:19

‎06-27-2021 14:19

Hi @sanity908  the Zip was discontinued over two years ago and is not longer being made. The only current Fitbit that uses an optional clip is the Inspire 2. Have you tried putting in a fresh battery? 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-27-2021 16:15

In response to Odyssey13

‎06-27-2021 16:15

Wow! First, thank you for replying. I had no idea the Zip was discontinued and Support never even mentioned it to me when I chatted with them about this problem. Yes, I did replace it with a new battery 10 days ago and again today. Because it's not "refreshing", I've walked over 21,000 steps today. Of course that's wishful thinking. I will check out the Inspire 2 because I need something simple for steps only and don't want to wear a watch. I appreciate your help. Are you happy with the Inspire 2? or do you use something else? 

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‎06-27-2021 16:52

In response to sanity908

‎06-27-2021 16:52

I use an Alta HR, but have a friend using a Zip. Could your problem be with syncing? you can find information in this article - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-27-2021 17:06

In response to Odyssey13

‎06-27-2021 17:06

I am able to sync with my phone and then it updates on my computer. So I don’t think that’s an issue. If the zip doesn’t refresh to start over for tomorrow I will probably stop using it. It’s not like I don’t know when I’m being lazy and I can always use my Runkeeper for tracking when I’m out there. Appreciate your willingness to help. 

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