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Fitbit Zip

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‎09-12-2017 20:54

‎09-12-2017 20:54

I purchased a Fitbit zip for my husband TODAY. And the battery is already dead? The battery symbol with a slash through it is showing up and he's had it for less than 8hrs.

 

How can we fix this? Buying a new battery doesn't seem right considering we just purchased it. 

 

We got this one in particular because he can't wear watches at work. 

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‎09-12-2017 22:03

‎09-12-2017 22:03

Welcome to the forums @StarrShep

 

It's hard to tell how long that Zip has been sitting there waiting for someone to purchase and set it up. Try a restart of the device, which is removing the battery for about a minute, then reinstalling it.

 

You might want to try another battery to be sure that is the problem.

 

Customer support is only a phone call or email away, should you need them.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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