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Fitbit not tracking steps and sometimes going backwards when syncing

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‎06-27-2016 07:38

‎06-27-2016 07:38

Fitbit has decided to act strange today. It's not counting steps properly and on syncing often goes backwards. Have changed battery but it's no better. Also active minutes not recording properly either. Did my usual DVD of 35 mins and only recorded half. Frustrating day with it. Any ideas?
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‎06-28-2016 15:16 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

‎06-28-2016 15:16 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

Welcome to the Fitbit Community @Jeannie123. It's great to have you here. This is definitely not an expected behavior. I would recommend setting up your tracker as a replacement device by following @Odyssey13's steps. If this doesn't get you back on track please be so kind to reach out Customer Support. They might be able to provide further assistance as soon as possible.

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‎06-28-2016 15:16 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

‎06-28-2016 15:16 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

Welcome to the Fitbit Community @Jeannie123. It's great to have you here. This is definitely not an expected behavior. I would recommend setting up your tracker as a replacement device by following @Odyssey13's steps. If this doesn't get you back on track please be so kind to reach out Customer Support. They might be able to provide further assistance as soon as possible.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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