Fitbit zip showing wrong number of steps

[hammer77]

When I walk from my bedroom to the bathroom first thing in the morning my fitbit shows only 6 steps when in actuality there are 48 steps. What can I do to correct this? I'm sure that the rest of the day is also not accurate. 

Moderator edit: removed personal info

[MariamV]

@hammer77 thanks for stopping by! By what you are describing it made me think that perhaps the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing.

Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. 

It's possible that the loose contact between the battery and your Zip, that could be the reason why your tracker isn't properly counting steps. Give a try and let me know how it goes!