help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit zip will not sync and says its not found on my note 3.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2017 21:03

‎05-06-2017 21:03

I have a zip. I have had for a little over a month. The more I walk the less it updates to my account. Every night I finish my progress with about 1000 to 1500 steps on my zip. Verses the fitbit app is showing less. How to fix?

Best Answer
0 Votes
1 REPLY 1

‎05-08-2017 16:36

‎05-08-2017 16:36

Hey hey hey, thanks for stopping by @Dongood2017! This sounds odd. To ensure that your app is showing the correct amount of steps, please log out and reboot your phone. Once your phone is up, log back in. You can also, check this post about tips to fix syncing issues. 

 

I hope this helps! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes