Fitbit zip won't sync just says loading ... no instructions for windows7

[Katzip23]

Always fine up until yesterday.  Did not sync automatically and I could not force a sync.  My battery is good, my dongle is plugged in.  Tried to update and was informed firmware was up to date.  Checked the FAQ's and there is no option for checking on Windows 7.  Can anyone help?  Thanks.

[RobertoME]

Hi there @Katzip23, welcome aboard to our Community.

If you are using Windows 7 and your tracker does sync, make sure your dongle is being recognized. If the dongle is not being recognized, this text will read "USB Dongle Disconnected". If you have the dongle plugged in and are still seeing this message, please try plugging the dongle into another USB port on your computer and see if it is recognized once again. 

If is not working try restarting your tracker, which if you need to know the process, is quite simple; just remove the battery for 10 seconds. Also restart your computer and try to syn again.

Let me know how it goes. I'll be around if you need more help.

[Katzip23]

Hi, Roberto,  I had no message about the dongle, but I moved it to another usb port anyway.  Didn't help.  Restarted the zip the way you explained (thank you, good to know).  Didn't help.  Then I did get the message USB dongle version unknown.  Tried update, it said I had the latest version.  I'm not sure if that referred to the dongle version or to something about the fitbit itself.  I can't restart the computer right now but I will try that later.  Thanks.

[RobertoME]

Hi @Katzip23. Probably was referring to the Dongle version, since for Zip there are no new updates; however if is telling you had the latest version, this is not the issue.

I wonder if your tried to restart your computer, and how it goes after this?

If is not working try to remove Fitbit Connect from your computer:

1. Click the Start button
2. Click Control Panel
3. Under Programs, choose Uninstall a Program
4. Highlight Fitbit Connect
5. Click Uninstall/Change
6. Click Uninstall
7. Click Finish

Before reinstalling, we recommend you temporarily disable any antivirus or firewall software, as it may interfere with proper installation of Fitbit Connect. You can re-enable your antivirus once the installation is complete.

To reinstall Fitbit Connect, please do the following:

1. Go to www.fitbit.com/setup and click download here beneath your device.
2. Double-click the installer file from the download location.
3. Follow the onscreen instructions to complete installation.

Log in again with your current account and give it another try. See you around.