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Fitbit zip won't turn on

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‎01-02-2016 04:41

‎01-02-2016 04:41

My Fitbit randomly just shut off and won't turn back on. I tried putting in a new battery but that did nothing.
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‎01-04-2016 05:08 - last edited on ‎07-26-2023 20:24 by Fitbit Moderator

‎01-04-2016 05:08 - last edited on ‎07-26-2023 20:24 by Fitbit Moderator

@maggiemt @Bunny78 Welcome to the Fitbit Community! It's great to have you here! It seems that my friend @Bunny78 did a great job in finding the workaround. Let me also add that you can also clean the compartments with a cotton swab and a little bit of alcohol. If this doesn't work, try a new 3V coin battery CR2025.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-02-2016 05:23

‎01-02-2016 05:23

I had the same problem.  There is a little silver connection at the 5 o'clock position in the battery compartment.  You need to pull that out a little bit, so the connection can be made with the battery.  I worked for me.  I hope it works for you.

Best Answer

‎01-04-2016 05:08 - last edited on ‎07-26-2023 20:24 by Fitbit Moderator

‎01-04-2016 05:08 - last edited on ‎07-26-2023 20:24 by Fitbit Moderator

@maggiemt @Bunny78 Welcome to the Fitbit Community! It's great to have you here! It seems that my friend @Bunny78 did a great job in finding the workaround. Let me also add that you can also clean the compartments with a cotton swab and a little bit of alcohol. If this doesn't work, try a new 3V coin battery CR2025.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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